Seeing how much time it takes to route books in and route them out has been a revelation. The new ILS system will free up a lot of librarians' time.
Still impressed at the level of customer service at Bay Terrace. I don't know if it's the exception or the rule. Today I called several customers who hadn't picked up the books to tell them we would continue to hold them until next Thursday and would return them next Friday. I also called Steinway to ask the librarian to send us a paperback. Paperbacks are officially non-requestable.
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